# Enable ServiceNow

To enable the Alert Source integration, you will need the following information:

### Dropzone Field

- **Source**  
- **Subdomain**  
  The same as the subdomain in your ServiceNow url, eg https://.service-now.com  
- **Username**  
  The username of the admin user you are using  
- **Password**  
  The password for the aforementioned user's account

To enable the Alert Source integration, do the following:

- Navigate to your Dropzone AI tenant home page e.g. https:// _mycompany_.dropzone.app
- In the bottom left hand corner, navigate to Settings > Integrations

- Click "Available"

- In the Search bar, search ServiceNow, then click "Configure"

- Input your subdomain, username, and password

- In the Alert queries section, input a ServiceNow [encoded filter query string](https://www.servicenow.com/docs/r/yokohama/platform-user-interface/c_EncodedQueryStrings.html)
- Input your desired poll interval and poll lookback

- To have the investigation results commented to each ticket, check the box under the Ticket Sync header
- Choose your desired Investigation Result Comment Type

- If you wish to further filter alerts using the Python [CEL](https://python-common-expression-language.readthedocs.io/en/stable/tutorials/cel-language-basics/) package, check the box labeled "Use advanced filtering"
- Input your CEL expression, then select whether to include or exclude alerts matching that filter. Add each filter individually using the "Add Item" button
- Contact your Dropzone AI support representative for more information about this feature

* Click "Test & Save" to finish

If you have any errors or questions, engage your Dropzone AI support representative.