servicenow.md
For the complete documentation index, see llms.txt. Markdown versions of documentation pages are available by appending .md to page URLs; this page is available as Markdown.
ServiceNow
Dropzone AI integrates with ServiceNow, a cloud-based platform that provides digital workflow automation.
Enable ServiceNow
To enable the Alert Source integration, you will need the following information:
| Dropzone Field | Source |
|---|---|
| Subdomain | The same as the subdomain in your ServiceNow url, eg https://.service-now.com |
| Username | The username of the admin user you are using |
| Password | The password for the aforementioned user's account |
To enable the Alert Source integration, do the following:
- Navigate to your Dropzone AI tenant home page e.g. https://mycompany.dropzone.app
- In the bottom left hand corner, navigate to Settings > Integrations
Integrations Dropdown
- Click "Available"
Click Available
- In the Search bar, search ServiceNow, then click "Configure"
The ServiceNow Tile
- Input your subdomain, username, and password
The ServiceNow Alert Source Configuration (pt 1)
- In the Alert queries section, input a ServiceNow encoded filter query string
- Input your desired poll interval and poll lookback
The ServiceNow Alert Source Configuration (pt 2)
- To have the investigation results commented to each ticket, check the box under the Ticket Sync header
- Choose your desired Investigation Result Comment Type
The ServiceNow Alert Source Configuration (pt 3)
- If you wish to further filter alerts using the Python CEL package, check the box labeled "Use advanced filtering"
- Input your CEL expression, then select whether to include or exclude alerts matching that filter. Add each filter individually using the "Add Item" button
- Contact your Dropzone AI support representative for more information about this feature
The ServiceNow Alert Source Configuration (pt 4)
* Click "Test & Save" to finish
If you have any errors or questions, engage your Dropzone AI support representative.