Create an API Key

Jira requires an API key to enable. The API key is associated with an account, so you may wish to create a dedicated service user rather than using your own.

To obtain an API Key, do the following:

• Log into your Jira account e.g. https:// mycompany.atlassian.net as the API user for Dropzone AI
• Click on your user icon and click "Manage Account"

Go to "Manage Account"

• In the top banner, navigate to "Security"

Navigate to "Security"

• Under "API tokens," click "Create and manage API tokens"

Click "Create and manage API tokens"

• Click "Create API token"

Create API token

• Enter a name to identify the API key, such as Dropzone.ai, then click "Create"

Create API token

• Store the API token shown in a secure location for use later in the Dropzone UI where it is called "API Token"

Copy API token

Enable Jira

To enable the Alert Source integration, you will need the following information:

• Dropzone Field
  • Source: The same as your company server url in Jira, eg mycompany.atlassian.net
  • Username: The username of the account that created the API
  • API Token: The API token value you generated earlier

To enable the Alert Source integration, do the following:

• Navigate to your Dropzone AI tenant home page e.g. https:// mycompany.dropzone.app
• In the bottom left hand corner, navigate to Settings > Integrations

Integrations Dropdown

• Click "Available"

Click Available

• In the Search bar, search Jira, then click "Configure"

The Jira Tile

• Under the Alert Source heading, input the Server, Username, and API Token

• In the "Ticket alert workflow" section, select an option from the "Alert Extraction Strategy"

• Ask your Dropzone support representative if you do not know which to use

The Jira Alert Source Configuration (pt 1)

• Under "Jira Issue Filter," you must input a Jira JQL search query to identify Jira tickets that contain alerts to investigate
• Input your desired Poll interval and lookback
• If you want Dropzone to push its investigation results back to Jira, check the box labeled "Comment Investigation Results to ticket"

The Jira Alert Source Configuration (pt 2)

• If you wish to filter alerts using the Python CEL package, check the box labeled "Use advanced filtering"
• Input your CEL expression, then select whether to include or exclude alerts matching that filter. Add each filter individually using the "Add Item" button
• Contact your Dropzone AI support representative for more information about this feature

The Jira Alert Source Configuration (pt 3)

• Click "Test & Save" to finish

If you have any errors engage your Dropzone AI support representative.