For the complete documentation index, see llms.txt. Markdown versions of documentation pages are available by appending .md to page URLs; this page is available as Markdown.

Jira

{% hint style="info" %} Dropzone's integration is only with the Jira Cloud, however support for on-prem Jira Datacenter is on the roadmap. {% endhint %}

The Dropzone platform supports Jira, a project management and issue tracking tool from Atlassian.

Create an API Key

Jira requires an API key to enable. The API key is associated with an account, so you may wish to create a dedicated service user rather than using your own.

To obtain an API Key, do the following:

• Log into your Jira account e.g. https://mycompany.atlassian.net as the API user for Dropzone AI
• Click on your user icon and click "Manage Account"

• In the top banner, navigate to "Security"

• Under "API tokens," click "Create and manage API tokens"

• Click "Create API token"

• Enter a name to identify the API key, such as Dropzone.ai, then click "Create"

• Store the API token shown in a secure location for use later in the Dropzone UI where it is called "API Token"

Enable Jira

To enable the Alert Source integration, you will need the following information:

To enable the Alert Source integration, do the following:

• Navigate to your Dropzone AI tenant home page e.g. https://mycompany.dropzone.app
• In the bottom left corner, navigate to Settings > Integrations

• Click "Available"

• In the Search bar, search Jira, then click "Configure"

• Under the Alert Source heading, input the Server, Username, and API Token
• In the "Ticket alert workflow" section, select an option from the "Alert Extraction Strategy"
  • Ask your Dropzone support representative if you do not know which to use

• Under "Jira Issue Filter," you must input a Jira JQL search query to identify Jira tickets that contain alerts to investigate
• Input your desired Poll interval and lookback
• If you want Dropzone to push its investigation results back to Jira, check the box labeled "Comment Investigation Results to ticket"

• If you wish to filter alerts using the Python CEL package, check the box labeled "Use advanced filtering"
• Input your CEL expression, then select whether to include or exclude alerts matching that filter. Add each filter individually using the "Add Item" button
• Contact your Dropzone AI support representative for more information about this feature

• Click "Test & Save" to finish

If you have any errors engage your Dropzone AI support representative.